Managed IT Services
Co-Managed IT Services That Strengthen the Team You Already Have
We specialize in supporting internal IT teams with added expertise and capacity for system monitoring, cybersecurity, data protection, backup and recovery, and technology planning.
Co-Managed Support Built Around Clear Responsibilities
The engagement should make the internal team more effective by defining what One Safe Place owns, what the customer owns, and how the two teams communicate.
Backup and Recovery Support
Add expertise for hybrid, cloud, SaaS, endpoint, and tape protection, including monitoring, recovery planning, and escalation when a backup issue appears.
Code Red Cybersecurity
Add the approved mix of managed SOC, EDR, MDR, email security, awareness, identity monitoring, SaaS backup, and response services.
Remote Monitoring and Management
Improve visibility into system health and recurring issues so the internal team can address risk before it creates a larger interruption.
Technology Alignment
Use regular review and planning to connect current problems, recovery priorities, cyber gaps, projects, and business needs to a practical technology roadmap.
Co-Managed IT FAQs
What are co-managed IT services?
Co-managed IT adds outside capacity and expertise to an existing internal IT team. Responsibilities are divided so the customer keeps internal ownership while One Safe Place supports agreed areas such as backup, cybersecurity, monitoring, recovery, and planning.
Does co-managed IT replace our employees?
No. The model is designed to strengthen the internal team, not remove it. The engagement should make ownership clearer, reduce overload, and add specialized services where internal coverage is limited.
Which services can be included?
The scope can include data protection and recovery, Code Red cybersecurity, RMM, SaaS backup, endpoint protection, tape management, recovery planning, and selected projects. The proposal defines the responsibilities and approved package.
Can One Safe Place support multiple locations?
Yes. Co-managed support can cover distributed systems, users, and locations when remote management, security, backup, communication, and onsite responsibilities are defined in the service plan.
How do the two IT teams work together?
Onboarding defines contacts, tools, documentation, escalation, change responsibilities, and communication. Regular reviews keep open issues, projects, cyber risks, and recovery priorities visible to both teams.
How does a co-managed engagement begin?
We review the internal team’s strengths, current workload, tool set, recurring issues, backup and cyber responsibilities, and projects. Then we recommend a focused scope that fills gaps without duplicating work.
Real Results for Real Businesses
★★★★★
"When I was in distress, One Safe Place’s proactive response during the hotel disaster was invaluable. OSP Support Staff leaped into action to get me a replacement Local Backup Device with all data loaded before I could even bring it up. 20 years of Mission Critical Data and possibly my job! Priceless!"
READ MORE
Without hesitation, I highly recommend OSP as a MUST-HAVE solution to any business that has MISSION-CRITICAL systems that cannot afford any downtime.
READ MORE
Highly recommend One Safe Place for cybersecurity, computer, and email security. After The Assaad Group was hacked with no protection in place, Rick Baird took one call and had us fully secured by end of day. His team built the system we should have had from the start, including backing up our Google Drive to a separate cloud, and they're always there when we need them. Great people, great service, and real peace of mind.
READ MORE
I've been working with One Safe Place for quite some time now, and I can't say enough great things about their team. Their backup and recovery services are rock-solid, reliable, fast. Their team is responsive, knowledgeable, and always willing to go the extra mile. If you're looking for a dependable MSP to protect your business-critical data, I highly recommend.
READ MORE
I have worked with Scott and JR for over 10 years, and the quality of their service has consistently been top-notch. They are highly detail-oriented, professional, and always willing to help, no matter the time or situation. Their dedication and commitment to providing exceptional support have never wavered. -Moli
READ MORE
We have been a client of One Safe Place for a number of years and they have continually provided quality customer service.
READ MOREHighly recommend. The One Safe Place team helps keep our company protected and are there when we need them!
READ MOREGive Your Internal IT Team the Backup and Cyber Capacity It Needs
Book a 15-minute call to identify the responsibilities your team should keep, the gaps One Safe Place can cover, and the co-managed package that will reduce firefighting.